Terms of service
Welcome to INSIVIA. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.
1. General
INSIVIA operates this online store to provide footwear and related products to customers. By using our website, you confirm that the information you provide is accurate and complete.
We reserve the right to update, modify, or discontinue any product, service, or part of our website without prior notice.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.
However, actual product colors may vary slightly depending on your device or screen settings.
Product availability and pricing may change without prior notice.
3. Pricing & Payments
All prices displayed on our website are shown in the applicable currency at checkout.
INSIVIA reserves the right to correct pricing errors, update prices, or cancel orders placed with incorrect pricing information.
Orders are subject to payment confirmation and availability.
4. Orders
After placing an order, you will receive an order confirmation where applicable.
INSIVIA reserves the right to accept, reject, or cancel an order in certain circumstances, including:
- Product unavailability
- Incorrect pricing or product information
- Incorrect or incomplete customer information
- Suspected fraudulent or unauthorized transactions
- Other circumstances that may prevent us from fulfilling the order
If we cancel an order after payment has been received, the applicable amount will be refunded through the available refund method.
5. Order Cancellation
Orders may be cancelled within 15 mintues of placing the order.
Once an order has been processed or dispatched, cancellation may no longer be available.
For further details, please refer to our Return & Refund Policy.
6. Shipping & Delivery
We aim to process and dispatch orders within the timeframe communicated at checkout or through our customer support channels.
Delivery times may vary depending on location, courier service, weather, public holidays, or other circumstances beyond our control.
INSIVIA is not responsible for delays caused by third-party delivery services.
7. Returns, Exchanges & Refunds
Our return, exchange, and refund terms are governed by our Return & Refund Policy.
Customers are responsible for reviewing the applicable conditions before requesting a return or exchange.
8. User Responsibilities
You agree not to:
- Use our website for unlawful purposes.
- Provide false or misleading information.
- Attempt to interfere with the security or functionality of our website.
- Copy, reproduce, or misuse INSIVIA's content, branding, images, or other intellectual property without permission.
9. Intellectual Property
All content available on the INSIVIA website, including but not limited to logos, brand names, product images, graphics, text, designs, and website content, is owned by or licensed to INSIVIA unless otherwise stated.
This content may not be reproduced, distributed, modified, or used commercially without prior written permission.
10. Third-Party Services
Our website may use third-party services such as payment providers, courier services, analytics tools, or other service providers.
Your use of such services may also be subject to the terms and policies of the respective third parties.
11. Limitation of Liability
INSIVIA will make reasonable efforts to maintain the availability and accuracy of our website.
However, we are not responsible for temporary website interruptions, technical issues, delivery delays, or circumstances beyond our reasonable control.
12. Changes to These Terms
INSIVIA may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.
13. Contact Us
If you have any questions regarding these Terms of Service, Returns, Orders, or other matters, please contact us through the contact information provided on our website.
INSIVIA
Step Into a Better You.